Best NDR (Non Delivery Report) Management System for Ecommerce
Overview of NDR Management
Every Ecommerce business in the world keeps its main goal as maximising order fulfillment. A huge thorn in the side of this goal is NDR, i.e., failed deliveries. That’s why ecommerce businesses everywhere have been instituting NDR management systems. In this article, we’ll be discussing what NDR means and how managing them in the right way can positively affect your ecommerce enterprise.
What is NDR
The acronym NDR stands for Non Delivery Report and it refers to the specific notification sent by courier partners to your Ecommerce business informing you of a failed delivery. Courier partners typically carry out at least 2 more delivery reattempts. If the order is unable to be delivered after multiple reattempts, the order is marked as RTO. This essentially equates to a cancellation of the order and sends it on its return journey.
Why You Need NDR Management
RTOs are the bane of every Ecommerce enterprises existence. They represent a double loss for Ecommerce businesses. The first is in the costs of shipping the order to the customer, and the second is in the loss of a purchase by a customer. There are also chances of orders being damaged or lost on the way to the origin warehouse. Through NDR management you can significantly reduce the amount of NDRs that become RTOs and therefore reduce overall losses for the company.
Best NDR Management System for eCommerce
To effectively manage NDRs, you need to make use of the best NDR management system for ecommerce. ClickPost has among the most advanced systems for NDR management because it breaks down the process into easily understood and automated steps, using AI and other tech-enabled mechanisms. These steps are listed below.
1. Get Notified Quickly
The best NDR management system is one that integrates with both Push and Pull APIs to ensure you receive updates in real time. This means you get notified of an order’s status being changed to that of a failed delivery, i.e., an NDR, as soon as your courier partner gets the update. This lets you act quickly.
2. Determine the cause
NDRs can occur for a variety of different reasons. It may be a fake delivery, whereby the delivery agent did not attempt to deliver the order but marked it as failed. The customer could reject the delivery. Many cases occur due to more solvable reasons, like provision of an incorrect address or contact number. ClickPost uses an AI-driven process to segregate NDRs based on cause.
3. Send customers queries
If you’ve identified the cause to be something like an incorrect or incomplete address or unavailability of the customer, these NDRs can be addressed by sending customers issue-specific queries. They can then provide the correct input to ensure the next delivery is successful, like the correct address or a delivery time when they will be available.
4. Inform Delivery Agents
Now that you have the information you need to ensure the delivery succeeds, it needs to be passed on to the delivery agent. Automated mechanisms work through ClickPosts system to ensure the right queries are sent to customers and then the collected information is sent to courier partners. The information can then be passed on to delivery agents to ensure delivery.
5. Check in with customers
If a delivery fails on a second or third attempt, it’s important not to leave these orders unaddressed either. Follow up with customers after the second or third or even fourth failed attempt with similar issue specific queries so you can ensure successful delivery, for this order and future orders.
Conclusion
Creating an efficient system is the only way to manage any multi-faceted process like dealing with NDR. And to make an Ecommerce solution truly effective, you need to make use of appropriate resources. ClickPost has the best NDR management system for ecommerce because it utilises a variety of resources that let NDRs be addressed in minutes. It enables you to create an easy and convenient workflow that requires minimal effort, adding to your growth and profitability.